Sales Level Agreement

During the term of your OMPASS license serviced by OneMoreSecurity Inc. (“Agreement”), the OMPASS service will be operational and available to Customer at least 99.9% of thirty days (“OMPASS SLA”). If OMPASS does not meet the OMPASS SLA, and if Customer meets its obligations under this OMPASS SLA, Customer will be eligible to receive the Service Credits described below. This OMPASS SLA states Customer's sole and exclusive remedy for any failure by OMPASS to meet the OMPASS SLA.

The contents of this Sales Level Agreement are as follows:


Definitions

Customer Must Request Service Credit

Maximum Service Credit

OMPASS SLA Exclusions

1. Definitions
The following definitions shall apply to the OMPASS SLA.

2. Customer Must Request Service Credit

3. Maximum Service Credit
The aggregate maximum number of Service Credits to be issued by OneMoreSecurity Inc. to Customer for all Downtime that occurs in thirty days contract shall not exceed fifteen days of Service. Service Credits may not be exchanged for, or converted to, monetary amounts.

4. OMPASS SLA Exclusions
The OMPASS SLA does not apply to any services that expressly exclude this OMPASS SLA or any performance issues





  • OneMoreSecurity Inc. | CEO:KIM, MIN SIK

    Business Number:735-88-01175 | E-Commerce Registration Number:2022-Sejong-0150

    TEL:+82 70 4298 3070 | Email:service@omsecurity.kr

    Unit 605 Smart Hub 1, 2150, Hannuri-daero, Sejong-si, Republic of Korea

    OneMoreSecurity Inc.

    CEO:KIM, MIN SIK

    Business Number:735-88-01175

    E-Commerce Registration Number:2022-Sejong-0150

    TEL:+82 70 4298 3070

    E-Mail:service@omsecurity.kr

    Unit 605 Smart Hub 1, 2150, Hannuri-daero, Sejong-si, Republic of Korea

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